1. Are the JBL LINK 10 and LINK 20 water proof?

Yes, both of them are rated IPX7, which means they can be submerged in clear water for up to 30 minutes at up to 1 meter of depth. Make sure the charging cover is closed, or water will get into the product and damage it.

2.Buttons unresponsive when plugged into a power source

If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.

3.Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?

Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.

4.Can anyone hear my search history on my JBL LINK 10, 20, 300 or 500?

Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.

5.Cannot find your device in Google Home app

What you need first

Make sure that these below things are checked before moving further:

1. You have the most recent version of the Google Home app installed 
2. Your LINK device is powered on (LINK 10 and LINK 20 with battery)
3. Your LINK device is plugged into a wall outlet (LINK 300, LINK 500 and LINK VIEW)
4. The LINK device is located near your router and you are standing next to it.
5. The white LED lights in front of the LINK device are blinking, meaning it is ready to be set up
6. If you are using an Apple iOS device, then you need to turn on Bluetooth to install the device
   1. On your iOS device Home screen, tap Settings > Bluetooth.
   2. Make sure Bluetooth is On (toggled to the right and green).
   3. Return back to the Google Home app .
   4. Your LINK device should appear as “Set up this device” and you can continue with installing the LINK product.
7. If you are using an Android device, then you need to turn on Location services
   1. On your Android device, tap Settings .
   2. Tap Location > Turn on location.
   3. Tap Settings > Apps > Google Home app > Permissions.
   4. Next to “Location”,  check the slider is On (toggled to the right and green)
   5. Your LINK device should appear as “Set up this device” and you can continue with installing the LINK product.

If you are still have trouble with installing your LINK devices then follow the steps below for further troubleshooting.

Troubleshooting

Step 1. Reboot your LINK device

1. Disconnect the power cable from your LINK device (300, 500 and VIEW) and for LINK 10 and LINK 20 simply turn the device “OFF”.
2. Reconnect power cable or turning the device ON for your LINK device.

Step 2. Force close and relaunch the Google Home app      

1. From your Apple IOS device, do the following below:
   1. Press the Home button two times quickly. There will be a small preview of your recently used apps.
   2. Select the app you want to close and swipe up towards the top of the screen.
2. From your Android device, do the following below:
   1. Launch the Recent Applications menu to see small previews of your recently used apps.
   2. The Recent Apps button should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.

Step 3. Check to see if the device is listed under “Ignored Devices” folder on the Devices tab      

1. Open the Google Home app.
2. In the top right corner of app home screen, tap Devices.
3. Scroll all the way down and make sure the LINK device is not listed under the Ignored Devices section.
4. NOTE: If you do not see any ignored devices, there is a chance that this section is not listed in the Google Home app.

Last thing to try​

If you are still experiencing issues with your LINK device not connecting to your Wireless network, then try the following:

1. Try finding another mobile device to set up your JBL LINK device, sometimes it can help connecting your LINK device.
2. Relocate your LINK device, or try to disable other Wireless network devices that might cause interference for your LINK device.
3. Perform a factory reset of your device, by holding down the mute button for 15 seconds (the LINK will now reboot and when the welcome message is heard then you can set it up again).
4. Reboot your Wireless router.
5. Lastly, try turning Wi-Fi off and then back on again for your mobile device. Reopen your Google Home app and try again

6.Charging the Speaker When Wet

You will need to dry the charging port completely before plugging in power for charging.

7.Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.

8.Do I need to link my Google account to my JBL LINK 10, 20, 300 or 500?

JBL LINK speakers require a Google account to operate. Your search history on the JBL LINK speaker will appear in your Google account’s search history. Also, if you give the JBL LINK speaker permission, it may access your data saved in other Google services, like Calendar and Gmail to answer questions you ask.

9.Does the JBL LINK 10, 20, 300 or 500 have Spotify Connect?

No, but you can use Chromecast to stream Spotify to any JBL LINK speaker. Google has the option of using your free Spotify account with our JBL LINK speaker.

10.Does the JBL LINK 10, 20, 300 or 500 record all my conversations?

No, the JBL LINK speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using “OK, Google” or “Hey, Google” will it start recording your question so Google Assistant to fulfill your request. You can always delete all your recordings via “My activity” settings under your Google Account.

11.How can I update my LINK 10, LINK 20, LINK 300 and LINK 500 speaker?

All updates will happen over-the-air, meaning that your device just needs to be connected via your Wi-Fi network with at least 30% battery and plugged into the charger, then it will update during the night if there are any new updates available.

12.How can I use my JBL LINK 10 or LINK 20 with Google Assistant if I am out of range with my Wi-Fi?

If your JBL Link 10 or Link 20 is out of range, setting up a personal hotspot from your mobile device will allow your Google Assistant to answer again. However, this process requires two mobile smartphones, one as the “mobile hotspot” and the second to connect the JBL Link 10 or Link 20 to your network.

13.How long does JBL LINK 10, 20, 300 or 500 keep my data?

Any conversation or search history is stored in the cloud via your Google account and is saved until you choose to delete it. JBL LINK speakers do not keep or store any data locally.

14.How many Bluetooth devices can I connect to my LINK 10, LINK 20 and LINK 300?

All three devices supports up to 3 Bluetooth connections at the same time. However, only one can play music while connected, if one of the other paired devices starts playback, it will interrupt the music that is currently playing, and begin playing from the second or third connected device.

15.How to factory reset JBL Link

Press and hold the Microphone Mute button for >13 seconds

16.How to find the MAC address

NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.

We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.

Instructions below are for Android only

1. Open your Google Home app 
2. Enable Bluetooth  on your device.
3. Enable Location service  on your Android device.
   1. Remember to “Allow” Google Home to view your location while using the app (You are asked during setup of the Google Home app).
   2. In case you denied access go to Settings  Apps  Google Home  Permissions  Allow to view Location.
4. When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
   1. Tap  the  located top right corner.
   2. In the pop-up menu press “Show MAC address”  Write down the MAC Address.

You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.

Finding the MAC address after speaker is installed

1. Open your Google Home app .
2. Tap on  to view your home.
3. Find your room .
4. In the top right corner tap Settings icon .
5. ​Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.

17.How to play music and more with your Google Assistant enabled smart speaker

This video shows how to play music and much more with your Google Assistant. You can practice all of your voice commands on your Harman/Kardon Citation or JBL LINK products.

18.How to set up your device with Android or iOS

1. Power on your JBL LINK speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Open your Google Home app .
4. Enable Bluetooth 
5. Enable Location Service (Android Only)
   1. Make sure you have permitted the Google Home app to view your location.
6. First option Tap Add Set up device  Set up new devices in your home 
7. Second  option Tap  X device found Select Home location
8. Follow the instruction on screen to add your new JBL LINK speaker.

You are now all set and can enjoy your LINK device!

19.How to setup a smart home device with your Google Assistant-enabled speaker

This video will show you how to set up a smart home device and how to use it with your Google Assistant built-in speaker such as JBL LINK Series

20.How to use Google Assistant with a smart speaker

This video shows how to use a smart speaker that has Google Assistant built-in.
Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products

21.How will I know if the JBL LINK 10, 20, 300 or 500 reacted to my voice?

The 4 LED’s on the front of the unit will light up.

22.I cannot play any of my local playlists on Spotify via JBL LINK 10, 20, 300 or 500. How come?

To play your own created playlist, start with “Ok Google, Play my Playlist (name of your playlist)”.

23.I changed my JBL LINK 10, 20, 300 or 500 name under devices, why does the speaker not recognize the new name?

During the installation process, when assigning or creating a room, this is what the Google Assistant reacts to. If you want to change the name of the speaker, we advise creating a custom room name.

24.I have trouble connecting my LINK 10, 20, 300 or 500 speakers to my Wi-Fi using an Android device.

When using an Android device, you need to have location service active on your phone or tablet and make sure that you allowed “Google Home app” to use the phone or tablet location service. However, make sure your Wi-Fi router has UPnP enabled and that you do not use any network extenders while connecting the product.

25.Is my data safe when using JBL LINK 10, 20, 300 or 500?

Your security comes first with everything Google does. If your data is not secure, it is not private. That is why Google services are protected by one of the world’s most advanced security infrastructures. Conversations within JBL LINK speakers are encrypted by default.

26.Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.

The Checklist

Let us walk-through a list of things needed to ensure every requirement is met.

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

Watch the video below for help with setting up your Google Assistant device.

Wireless Network Extender

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let’s talk about the issues that might appear with an Extender network.

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

One Wireless Network Name (SSID)

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.

27.Learn how to troubleshoot your Google Assistant device when it won’t play the song, playlist or artist you’re asking for.

28.My JBL LINK 10 or LINK 20 does not remember my Wi-Fi, how come?

Sounds like your JBL LINK 10 or LINK 20 has been connected to another Wi-Fi network. It is very simple to reconnect to your Wi-Fi by using the Google Home app. Simply select your Wi-Fi in the app, and you’re all set. All information about the speaker and voice teaching is stored in the Cloud, so you do not have to do this again.

29.My JBL LINK 10,20,300 or 500 does not show up my Apple iOS device, how come?

To install your JBL LINK speaker using Apple iOS…

1. Download the Google Home app.

2. Activate your Bluetooth connection, as it is required for Apple devices.

3. Follow the instructions in the Google Home app.

30.My LINK 10 or LINK 20 was lost. Can another person steal my information?

No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command “”Remember this”” feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.

31.Switching or Changing to a new Wireless Network

Switching to a new Wi-Fi network

1. Make sure your mobile device is connected to the same Wireless Network as your speaker.
2. Open your Google Home app 
3. Go to Settings 
4. Tap on Wi-FI Forget Network
   1. The current configuration is now forgotten.
5. In your Google Home app, you are forced back to the “Home Screen” and need to setup the device again.
6. Tap on 
7. Find Add   Set up device  Set up new devices in your home
8. Follow the instructions given to add the speaker to your Wi-Fi network.

Lost connection or changed settings

1. Open the Google Home app 
2. On the home screen, tap on AddSet up device  Set up new devices in your home
3. Follow the instruction provided.
   1. Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
4. In addition, you can click on Discovery  in the bottom menu of the Google Home app.
5. Tap on the Setup  The Card information would show your old speaker name.  However, you can continue setting up the device following the instructions.

32.The 4 LED dots change to amber on my JBL LINK 10, 20, 300 or 500 speaker. What does this mean?

The amber LED lights indicate that you have muted the microphone and the Google Assistant. The JBL LINK will not react to any voice keywords unless you unmute the microphone.

33.The YouTube web browser shows the JBL LINK 10, 20, 300 and 500 as units you can “CAST” from but delay in sound+image will appear. Is this correct, and if so, why?

The Google Chrome browser has the built-in Cast feature, which allows you to connect to your JBL LINK speakers and stream music or videos directly. Our JBL LINK speakers are not made for video streaming, that is why you will experience video delay when streaming YouTube videos.

34.There are two small holes on top of my JBL LINK 10, 20, 300 or 500 speaker. What are these?

These holes are the microphones for the JBL Link

35.What audio codecs are supported for LINK 10, 20, 300 and 500?

Codecs such as MP3, AAC-LC, HE+ACC, FLAC, Vorbis, Wav, CELT/opus are supported via Wi-Fi streaming. For Bluetooth, codecs such as SBC and AAC are supported.

36.What do the battery LED’s mean on my JBL LINK 10 and LINK 20?

The battery LED’s show how much the battery is charged on your LINK 10 or LINK 20 speaker.

37.What does Google do with all the data when using JBL LINK 10, 20, 300 or 500?

First and foremost, Google uses the data to make their services faster, smarter, and more useful to you, such as providing better search results and timely traffic updates.

38.What does the three Wi-Fi bars indicate?

The Wi-Fi indicator shows the signal strength between your speaker and Wi-Fi router.

3 bars = perfect signal

2 bars = good signal

1 bar = low/poor signal (which might cause dropouts or other issues)

39.What happens if you have multiple JBL LINK speakers, will all react to “Hey Google” or “OK Google”?

All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the “Microphone Mute” button will stop the speaker from reacting to the keywords.

40.What happens to my information if I uninstall Google Home / delete my account / lose my JBL LINK 10, 20 speaker?

You can access your Assistant history if you go to My Activity (myactivity.google.com) or the My Activity link in the Google Home app to view what you have asked and delete it if you want.

41.What is the Google Assistant?

This video explains what the Google Assistant is and how you can use it in your daily life together with Harman / Kardon Citation or JBL LINK products.

42.What kind of data does JBL LINK 10, 20, 300 or 500 collect?

Only data to make Google Assistant more efficient and Google services faster. When interacting with the speaker you will receive more personalized feedback in the future.

43.What you need to get started with your device

Getting started with the checklist

• A JBL LINK device(s).
• Latest version of the Google Home app installed on your mobile device.
• Latest version of the Google app  (Android only) installed on your mobile device.
• A Google Account (you can create one online via Google).
• A mobile device with either iOS or Android support.
  • ​Must have iOS 10 or higher
  • Must have Android 5.0 and higher
  • There is no support for PC set up.
• Your mobile device must support 5 GHz Wireless Network connection to set up our Harman/Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
• An internet connection from your local ISP (Internet Service Provider).
• Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported).
• Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

Wi-Fi requirement

• Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
• Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
• Always use 5 GHz Wi-Fi for best performance and less interference.
• For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.

You can now install your JBL LINK speaker to your Wireless Network and you can find our setup article that shows how to install your LINK product.

44.When I use the volume buttons on my JBL LINK 10, 20, 300 and 500, why does the volume change so slow?

JBL LINK 10 and LINK 20 has 32 volume steps, and LINK 300 and LINK 500 has 48 volume steps. For broader volume changes, hold down either the volume + or – butons. Use individual presses for fine volume adjustments.

45.When changing the volume on my JBL LINK 10, 20, 300 or 500, the front LED indicator slowly lights up. Is this normal?

Yes, when changing volume to higher or lower, the LED will illuminate to show that you are changing the volume.

46.When the Wi-Fi connection fails during setup

The checklist

1. Your JBL LINK device is turned on.
2. Check the password you have entered, and re-enter it again (typos could happen).
3. Make sure your mobile device has the initial support needed:
   1. Android 4.4 and higher
   2. iOS 10 and higher
   3. The latest version of Google Home app   installed on your device.
4. Move your device closer to the Wireless network router.
5. Have you connected the JBL LINK device before on this Wireless network?
   1. Did you do any changes recently to your network?
   2. Maybe your ISP (Internet Service Provider) did some changes, even upgraded your Wireless router?

If you still are experiencing issues with connecting the device to your Wireless network, then let us do some further troubleshooting.

Troubleshooting

1. Your Wireless router might need a reboot, unplug power for 1 minute and connect power again.
   1. Reboot your JBL LINK device, simply by disconnecting power or turning power off if it has battery, now connect power again.
   2. Reset your JBL LINK device, by pressing mute button for 15 seconds.
2. Try setting your device up again to your Wireless network.
3. Turn Wireless on and off on your mobile device (simply by pressing the Wi-Fi icon).
4. Reboot your mobile device.

Watch the video below for a better understanding how to connect your Google Assistant device:

47.When you experience Bluetooth issues.

NOTE:  LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).

Pairing issues with a Smartphone or Tablet:

1. First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
2. Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
3. Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
4. If above does not work, then try to restart your JBL LINK device by turning it off and on again.
5. Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
6. Go into Bluetooth settings on your Smartphone/tablet.
7. Perform a restart or reset if you are not able to connect after above steps.

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JBL LINK Bluetooth specifications:

• Bluetooth version 4.2
• A2DP v1.3 with SBC Audio Codec.
• AVRCP v1.5

48.Will my JBL LINK 10, 20, 300 or 500 share all information with Google?

Google has high privacy rules and one of them is not to share end-user data with any third-party apps. Apps like Uber do require you to share personal details for booking, which you already accepted when using the service.