frequently asked question
What is Dab Lew Tech?

Dab Lew Tech are authorised and official distributors and retailers for several brands from all around the world in Pakistan.

How do I place an Order?

Add-to-Cart your favourite product and then head towards Checkout Page to complete your order.

How will you deliver my order?

Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash on Delivery order, the courier will collect the money in cash from you when he delivers the order.

How long will my order take to arrive?

Your order will usually reach your doorstep between 2 to 3 working days from the date of order. However, the delivery can take up to 4-5 working days during busy holiday season or due to any ongoing sales events.

Do we have to pay in advance for orders over Rs.25,000?

On orders above the value of Rs.25,000 we will need a certain % advance payment. Customer will be contacted for payment information on order confirmation and the account details will be communicated then. The order will only be dispatched after our team confirms the payment being received in the Bank.

How much do you charge for shipping?

Orders above Rs.2,499 ship free of charge.
For orders below Rs.2,499 we charge a fix rate of Rs.200 per order.
Our system automatically calculates the correct shipping charge when you place your order.

You reduced the price of an article after I purchased it. Am I entitled for a reduction in price?

If we reduce our price within 2 days of your purchase date, you are entitled for a credit voucher for the difference in value. Please send us an email quoting your order number, item purchased and difference in price and we will issue a credit voucher. Please note, products bought/offered on Sale/Clearance, Special Sale events, do not apply to this.

How do I use a Gift card or voucher code that was issued to me?

You will see a field named “Gift Card or Credit Voucher” during your checkout. Enter the code in this field and you will get the promised discount or credit.

Can I open Cash on Delivery Package without making the payment to the Courier first?

No. You can’t open the package without making the payment to the courier. We sell everything with a 3 Days Return Policy. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

I have bought an item on promotion or with a Discount Code. What amount will you refund me?

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 5000 and its original value was Rs. 10000, we will refund you Rs. 5000 only.

Do you offer international deliveries?

No, we do not offer international deliveries and shipments as of now.

What is our Privacy Policy?

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@dablew.pk or mailing us at:
Dab Lew Tech
Plot 21-E, No. 2 4th Zamzama Ln, Zamzama Commercial Area Defence V Karachi, Sindh 75500, Pakistan

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment

If you choose a direct payment gateway to complete your purchase, then Payment processor stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 3 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 4 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 5 – COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@dablew.pk or by mail at
Dab Lew Tech
[Re: Privacy Compliance Team]
Plot 21-E, No. 2 4th Zamzama Ln, Zamzama Commercial Area Defence V Karachi, Sindh 75500, Pakistan

How to pay online?

When paying online through a Credit/Debit Card, make sure your card is activated from the parent bank for online payments..

What if our helplines are not working?

When all our customer service lines are busy or not working we have an extra line just in case of emergency please dial +92-3-011-131-444

Returns and Exchanges Policy.
What is your return and exchange policy?

We will gladly accept any unused, unopened product with original box and contents within 3 Days of purchase for a refund or an exchange.

Please return goods with a copy of the invoice and mention the reason for returning the items.

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.

Exchange Voucher of the item’s invoice value will be given to the customer asking for an exchange.

Delivery Charges will not be refunded.

Refund requests will be processed within 3 days after receiving the return products.

All returns should be sent to

Returns Department
Dab Lew Tech,
Plot 21-E, No. 2 4th Zamzama Ln, Zamzama Commercial Area Defence V Karachi, Sindh 75500

For further queries about exchanges and returns, Please contact us at +92 3111 31 444 (11 AM to 6 PM)

How do I send goods back for return refund or exchange?
  1. Submit and fill the return exchange form here.
  2. Pack the product and include the exchange refund form.
  3. Ship to:Returns Department
    Dab Lew Tech
    Plot 21-E, No. 2 4th Zamzama Ln, Zamzama Commercial Area
    Sindh, Karachi
    PakistanNote:
    Please return the product via traceable delivery i.e. courier or registered post at your own expense. 

Know more about returns and warranty visit at Warranty & Claims – Dab Lew Tech.