Delivery Information
DELIVERY TIME:
1.
After the order has been placed, our Customer Sales Representative (CSR) will call for confirmation and then the
order shall be processed.
2. Delivery is done within 48 hours nationwide and within 24 hours in Karachi from
the confirmation time. You can also self-pickup your order from our outlet at Zamzama.
3. You can inquire
about the status of your order by calling: (+92)-3-111-131-444 or (+92) (21) 37229114
4. If the order total
is below Rs. 2999/- then delivery charges will be Rs. 200/-
5.
The
estimated average Delivery time (after the order is dispatched) across Pakistan is 1 working day for Karachi and
2 to 3 working days for other the major cities. For remote areas delivery can take longer.
6. You are
requested to be available on the provided contact number for a timely delivery.
CANCELLATION POLICY:
1.
For
cancellation of Prepaid orders, please contact us within 24 hours after order placement.
2. For cancellation
of Cash on delivery orders, please notify our team during call confirmation or automated confirmation system via
sms or web.
3. Once the Order is “in process”, it will take 5-7 working days for refund depending on the bank
and payment processor used on the order.
PAYMENT THROUGH CARDS:
1. We
aim to provide a safe and secure shopping experience. However, In some instances, we might need some form of
payment verification or source to process the order, which will be requested from the consignee through call or
email as per the bank’s instructions to avoid any fraudulent or suspicious transactions.
2. Dab Lew Tech
reserves the right to cancel orders if the payment is declined by your authorized payment institution.
DELIVERY CHARGES:
1. We
offer Free Delivery for all the orders above Rs. 2999/- within Pakistan.
2. For orders below Rs. 2999,
standard delivery rates Rs. 200/- will be charged.
TRACK YOUR ORDER
1.
Once your order is dispatched you will receive an email/SMS with your tracking number.
2. You can track your
order on the respective courier website mentioned in your email.
3. If you don’t get any tracking updates,
please write to us at support@dablew.pk
4. Dab Lew Tech cannot be held liable for late delivery/collection by
third-party postal/courier companies.
WANT TO AMEND YOUR ORDER?
You
can revise/cancel/reschedule your order by calling our Customer Services team on 03 1111 31444 (1 pm – 10 pm,
PKT Mon-Sat or emailing us at support@dablew.pk before order is shipped. If the order hasn’t already been
shipped, we’ll be happy to assist you.
Over 5 Dab Lew Tech dedicated riders for Karachi.-
TCS (Contact Number: 021-111-123-456).
- Over 5 Dab Lew Tech dedicated riders for Karachi.
