Can I use both earphones separately?

It is not recommended to use in mono mode. If you prefer just wearing one earbud, only the right earbud supports working alone, the left earbud can’t

The earphones are turing on, but it doesn’t connect to my device?

To connect the headset to your device, please check if the Bluetooth of the device is on at first, then select the name of the headset on the Bluetooth list to get paired. If the headset still can’t connect to your device, please try to reset it, or contact our customer support.

The sound is not very clear / the caller cannot hear my voice clearly?

Please adjust the volume on your phone and earphones. Make sure there is no source of interference nearby. Stay close to your phone.

Does this type waterproof??

It’s IPX5 Sweatproof

Can these work with the Samsung note 10?

Yes, this earbuds can work with Samsung note 10. As long as your device is Bluetooth-enabled with version 4.0 or above, it can work with the TrueCapsule.

How to reset the earbuds when fail connection?

Pls Try the following steps if you fail building connection between two earbuds, or between earphones and device

1.Clear pairing record between the earbuds and all your devices.

2.Place back both earbuds into the charging caseand ensure they’re in charging status. Then long press the multifunction button of both earbuds for 10s, until the LED light of both earbuds flash white twice.